Spy Pen Camera Troubleshooting

Problem:When I plug the Video Spy Pen into the USB on my computer it does not automatically open.
Solution: Double click on the icon that appears when you connect the USB or browse your computer for new hardware.

Problem: The Video Spy Pen will not record.
Solution: You may have limited memory space left. Remove or delete files or reformat the pen's drive.The battery may be dead. Recharge the battery. Unit may need to be reset. Reset the unit.

Problem: The time is not accurate.
Solution: Depending on your operating system, you may need to manually add the .txt extension for the time function to work correctly.

Problem: When I plug the Spy Pen into the USB on my computer, the charging light does not come on.
Solution: Unit may need to be reset. Reset the unit.

Problem: When I press the ON/OFF button, the LED blinks briefly and then shuts off.
Solution: Remove or delete files or reformat the pen's drive.

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